Today I had an eye doctor appointment. I drive 45 minutes to see him (or one of his associates) because he is that good. I have Amblyopia so I need to go to a specialist. The doctor I see is amazing. The odd this is, that until three months ago my weak eye was fine. Once I had my youngest child three and 1/2 years ago my eyesight basically changed and my symptoms (eye moving all over the place, headaches) disappeared. I reached my limit when I lost my glasses. So yeah, eye doctor.
I allowed plenty of time because the parkway is always jammed. I had traffic on my side for once and made it to the medical office park with an hour to kill. This is rare for me. No kids and no client work pending. I called the one friend I knew who would be awake at that hour and he was getting ready for his morning meeting. Fine. Tweeted out asking if I could help anyone. Apparently not.
I cranked through my to do list. I love Google Calendar and FollowUpThen for reminding me of what to do, when and how to proceed with tasks. I actually had time to manage my social media profiles and write this post. When it was time to see the doctor, I had nothing hanging over my head. It was a nice feeling.
Since I was diagnosed with Amblyopia at age five, I have been to ophthalmologists often. I had not been seen by the one doctor who helped me with my lens prescription, but she was really nice and appreciated that I knew the drill as far as where to look and how the machines worked. I was sent out of the exam room to wait for my eyes to dilate, and after I returned to the room she told me that The Doctor heard I was in the building and could squeeze me in. Apparently, she had called upstairs to his office to see if he wanted to see me, and I did.
So, what did we learn. Since I was extra nice to the office staff and the associate who saw me, they went the extra mile to see if the main doctor (and the doctor who had the most experience with me) spent time with me while I was there. I am also now on the surgery schedule for next month because I waited around to talk to the main scheduling nurse instead of getting put on the “to call” list.
Being nice means you receive better customer service. I had similar experiences at Noodles & Co, CORT Furniture and Dunkin’ Donuts. Be nice today (or tomorrow). See what happens. Share your stories of being nice below.